Jeff Schwaber on Commitment to Our Clients
The thing that drives us the most is that we love what we do for our clients. We love being counted on to figure out solutions for them. For us, client service is about listening, being attentive, empathizing and responding quickly to client needs. We understand how legal issues affect our clients, often in a very profound and personal way. We want to relate to their issues, stand in their shoes and ultimately communicate what’s important to them. That level of understanding helps us create solutions that are relevant and practical for our clients.
“Client service is about listening, being attentive, empathizing and responding quickly to client needs.”